Refund policy

Return and Refund Policy Last updated: July 2026

14-Day Right of Withdrawal As a customer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To initiate a return, please contact us at: [your email address]

Return Conditions Items must be unused, in their original condition and packaging. Damaged or used items may not be eligible for a full refund.

Return Shipping You are responsible for return shipping costs. We recommend using a trackable shipping service.

Refunds Once we receive and inspect your return, we will process your refund within 14 days to your original payment method.

Exchanges We only replace items that are defective or damaged upon arrival. Contact us at [your email address] with photos within 48 hours of delivery.

Damaged or Incorrect Items If you received a damaged or incorrect item, contact us within 48 hours with photos — we'll arrange a replacement or full refund at no cost to you.

Contact Us: nowmonarchps@outlook.com